Career Opportunities

Consider Greatness…….

Have you ever:

• wondered whether or not your work made a difference?
• wanted to work with a company that puts its clients first and truly cares about customer satisfaction?

If so, you may be interested in working with us.

Needles is searching for qualified professionals who take pride in what they do. As a national leader in Legal Practice Management Software, this boutique Baltimore Area company is looking for qualified individuals to join our team.

Legal Software Trainer/Phone Support Professional

Description:
A well established company in the Baltimore area is seeking a Trainer/Phone Support Professional to provide in person and on the telephone support to clients. The incumbent will work with local clients to implement the software.  This includes reviewing the client's current methods, establishing a set of needs, motivating staff members, and teaching the clients to build and maintain their case management software program.  The Software Trainer works with clients by travel or by telephone to ensure proper use of the system. The incumbent will also assist clients by phone in the use of our proprietary legal case management software, as well as the general use of other integrated computer software, such as Word, WordPerfect, Outlook, etc.  

Requirements:
The candidate must be people-oriented, patient, organized, able to identify pitfalls and progress of clients, and have an excellent phone demeanor.   Experience with software training or working in or with law firms is a plus but not a necessity.  Experience with Case Management Software or Needles in particular is very helpful.  Proficiency in Microsoft Office and strong computer skills preferred.

If you have excellent people and communication skills, please submit your resume to hr@needles.com

In 1984, our company was approached by a group of Personal Injury Attorneys desiring a software system to help them efficiently run their quickly expanding firm. This simple request forever changed the vision and objective of our company. Twenty-two years later, our mission is to "provide the best Case Management Software, training and support to the legal profession on a client by client basis." Our efforts to achieve this goal have been served through the creation, sales and support of first our Personal Injury Negligence Software, (P.I.N.S.), and then "Needles, the Customizable Case Management Software program." Each program has helped law firms organize, improve efficiency and do so much more.

Needles offers a comprehensive benefits package to its full-time employees and salary is commensurate with experience. We are located northwest of Baltimore city, just off of Interstate 795.

To apply or for more information, send your resume and a cover letter to hr@needles.com or fax these items to: (410)-363-7685.